Tibero: Terms of Use

[Chapter 1 General Provisions]

Article 1 Purpose: These Terms and Conditions aim to define the rights, obligations, and responsibilities of the site and users regarding the use of internet-related services (hereinafter referred to as the 'Service') provided by TmaxTibero Co., Ltd.
Article 2 Definitions: The definitions of terms used in these Terms are as follows.
1) 'Site' refers to a virtual business space established by the Company using computer or other information and communications equipment to enable the transaction of goods or services for the purpose of providing goods or services to users, or the website operated by the Company listed below.
- TechNet: http://technet.tibero.com
2) 'User' refers to both members and non-members who access the Site and receive services provided by the Site in accordance with these Terms.
3) 'Member' refers to an individual who has registered as a member by providing personal information to the Site, continuously receives information from the Site, and can continuously use the services provided by the Site.
4) 'Non-member' refers to a person who uses the services provided by the site without registering as a member.
5) 'Password' refers to a combination of letters and numbers selected by the Member to verify their identity matching the assigned account and to protect confidentiality.
Article 3 Effect and Amendment of Terms: 1) These Terms shall become effective when the User intending to use the Site agrees to the contents of the Terms and uses the services (such as technical knowledge, downloads, and customer support) provided by the Site.
2) The Site may modify these Terms within the scope that does not violate relevant laws, including the 「Act on Regulation of Terms and Conditions」, the 「Digital Signature Act」, the 「Personal Information Protection Act」, and others.
3) In case of modification, the Site shall announce the effective date, the reason for the amendment, and the changes along with the current Terms on the initial service screen or a linked screen of the Site, starting from 7 days prior to the effective date until the day before the effective date. However, if the change is unfavorable to the User, the Site shall give at least 30 days of grace period for the announcement.
4) If the Site, while announcing the modified Terms pursuant to Paragraph 3, clearly informs that the User will be deemed to have consented to the modified Terms unless they express refusal within 7 or 30 days from the date of announcement, and the User does not express refusal, the User shall be deemed to have consented to the modified Terms.
5) If the User does not agree to the modified Terms, the User may cease using the Service and apply for membership withdrawal. The method for ceasing the Service use and requesting the deletion/withdrawal of consent for personal information shall follow the procedures specified in the [Privacy Policy] within the Site.
6) The modified Terms shall become effective in the same manner as in Paragraph 1 (the User's consent and Service use).
Article 4 Supplementary Rules: Matters not specified in these Terms shall be governed by relevant laws and regulations.

[Chapter 2 Membership Registration and Service Use]

Article 5 Formation of Service Use Agreement: 1) The Service Use Agreement (hereinafter referred to as the 'Use Agreement') for the site shall be established when the person wishing to use the service (hereinafter referred to as the 'Applicant') agrees to the contents of these Terms and Conditions, applies for use according to the procedure set by the Company, and the Company accepts it.
2) The Use Agreement shall be deemed established at the time the Company's acceptance reaches the Applicant or at the time the Company notifies the Applicant of the acceptance through email or other means.
3) The Applicant must accurately enter the mandatory information required by the Company, and the Company will collect and utilize the Applicant's information in accordance with relevant laws and the privacy policy.
4) The Company may withhold or refuse acceptance for applications for the Use Agreement that fall under any of the following subparagraphs, and may terminate the Use Agreement even after acceptance if any of the following reasons are confirmed:
● If the Applicant applies using another person's name or by providing false information.
● If the Applicant applies by providing false information, incorrect information (misstatement), or omitting information in the Use Agreement application form.
● If the application is made for the purpose of disrupting public order and social morals or for illegal purposes.
● If the Applicant is a person whose use was previously terminated or suspended by the Company pursuant to any of the subparagraphs of Article 12, Paragraph 4 of the Terms and Conditions.
● In any other case where it is deemed that there will be a significant hindrance to the provision of the Company's technical services.
Article 6 Purpose and Use of Personal Information Collection: 1) The Company shall collect and process the member's personal information in accordance with relevant laws and regulations, within the minimum necessary scope for the provision of services and the fulfillment of the service use agreement.
2) The Company shall process personal information only within the purpose and scope disclosed in the privacy policy, and shall not use it for purposes outside of those intended.
3) When collecting personal information for additional purposes, such as marketing, promotion, and statistical analysis, beyond the provision of services, the Company shall obtain the member's separate consent in accordance with relevant laws and regulations.
4) To ensure the provision of efficient technical support services, the Company may employ third-party solutions such as cloud-based customer support platforms. Accordingly, the minimal information required for such services may be transferred to and processed by systems located outside the country.
5) Detailed matters concerning the items of personal information collected, the purpose of collection and use, the retention and use period, provision to third parties, and processing consignment shall follow the Privacy Policy separately announced by the Company.
6) Members can check the content of the Privacy Policy at any time on the website ([https://www.tibero.com/]) during service use.
Article 7 Service Use and Restrictions: 1) Members may use the site's services with the ID (email) issued upon registration through the site.
2) Service use is available 24 hours a day, 365 days a year, unless there are special operational or technical impediments.
3) The Site may temporarily suspend service provision for substantial reasons such as regular inspection, maintenance, replacement, malfunction, or communication disruption of information and communication systems, etc. In such cases, the Site shall notify members in advance.
4) In the event of a service suspension under Paragraph 3, the site shall notify members via the method specified in Article 17. However, this shall not apply if prior notice is impossible due to force majeure, emergencies, or sudden service disruptions beyond the site's control. In such cases, the site shall promptly announce the relevant facts afterward.
5) Services provided by the Site are fundamentally free of charge. However, information explicitly designated as paid requires payment of the specified fee to use.
6) Copyright and other intellectual property rights for works provided by the Site belong to the Site.
7) Members shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes, or allow third parties to use, any information obtained through the use of the site without the site's prior consent.
8) The site shall not be liable for damages incurred by users in connection with the use of the service, except in cases of intentional misconduct or gross negligence on the part of the site. Even when liable for damages, the site shall not be liable for special damages, indirect damages, or punitive damages arising from circumstances that were not reasonably foreseeable or due to special circumstances, unless otherwise specifically provided by relevant laws and regulations.
9) Any member who applies for service using another person's information will have all their IDs (email addresses) deleted and may be subject to punishment under relevant laws and regulations.

[Chapter 3: Responsibilities and Rights]

Article 8: Site Obligations: 1) The Site shall enable members to use the services they applied for on the date the service agreement is established, unless special circumstances exist.
2) The Site has an obligation to provide services continuously and stably in accordance with the terms set forth in these Terms.
3) The Site shall handle opinions raised by members through the prescribed procedures appropriately. If processing requires a certain period of time, the Site must inform the member of the reason and the processing schedule.
4) The Site must obtain separate consent from the Member if it intends to use the Member's information for marketing purposes, such as product introductions, other than for the purpose of operating or improving quality services. The Member may refuse such consent. Refusing optional consent shall not result in any disadvantage in using the service.
Article 9: Member Obligations: 1) The member is responsible for managing their ID (email) and password. Unless the Company is responsible, the member shall be liable for all damages arising from the negligent management or unauthorized use of their ID and password.
2) The member shall not allow a third party to use their ID (email) and password. If the ID and password are stolen or if the member becomes aware that a third party is using them, the member must immediately notify the Company of that fact and follow the Company's instructions.
3) The member shall comply with the provisions stipulated in these Terms and Conditions and relevant laws and regulations, as well as the matters announced or notified by the Company regarding the use of the service.
4) The user, including the member, shall not engage in any of the following acts:
  A. Registering false content or stealing another person's information when applying for use or changing member information.
  B. Unauthorized modification of information posted on the site or damaging the information of the Company or a third party.
  C. Transmitting or posting information that disrupts the stable operation of the service or causes the malfunction of information and communication facilities, such as computer viruses, malicious code, or spyware.
  D. Infringing the intellectual property rights such as copyrights of the Company or other third parties, or damaging their reputation or interfering with their business.
  E. Disclosing or posting information that is obscene or violent, including messages, images, or audio, or otherwise violates public morals and customs.
  F. Other improper acts that contravene the purpose of the TechNet service, such as the unauthorized leakage of technical data.
5) All responsibility for any negligence in use or unauthorized use by a third party arising from the member ID (email) and password registered by the member lies solely with the relevant customer.

[Chapter 4: Member Postings and Copyright]

Article 10: Member Postings: 1) The Company may delete content posted by members without prior notice if it falls under any of the following categories:
● Content that defames or slanders other members or third parties, damaging their reputation
● Content that violates public order and morals
● Content deemed to be associated with criminal acts
● Content that exceeds the posting period specified by the Company
● Content determined to violate other relevant laws and regulations
● Content that violates other usage conditions established by the company
Article 11: Copyright of Posted Content: 1) The copyright and all rights and responsibilities for posts created by a Member belong to the relevant poster.
2) The Member grants the Company a non-exclusive right to use (License) the posts for the purposes set forth in the following sub-paragraphs during the valid term of the service agreement, and this includes non-profit purposes:
  A. The purpose of reproduction, modification, and display for site operation, service improvement, and service quality enhancement.
  B. The purpose of answering Member inquiries or providing technical content.
3) In the following cases, the Company may process the relevant posts into a form that does not allow for individual identification (anonymization) and use them for non-profit research and technical asset utilization purposes for an unlimited period without the Member's consent:
  A. Utilizing technical support records and error analysis details for the purpose of establishing a Knowledge Base (KB).
  B. Utilizing for the purpose of research for service statistical analysis and quality improvement.
4) If the Company intends to use a post for commercial purposes, it must obtain separate consent from the relevant poster.
5) The Member shall not, without the prior approval of the Company, reproduce, transmit, publish, distribute, or use information obtained from the Service (including contents and posts) for commercial purposes or allow a third party to use it. In particular, the Member shall not commercially utilize the materials posted on the Service, such as processing and selling the information obtained through the Service.

[Chapter 5: Termination and Suspension of Service Use Agreement]

Article 12: Termination and Suspension of Service Use Agreement: 1) Termination by Member: If a member wishes to terminate (withdraw from) the service use agreement, the member may directly apply for termination on the site at any time, according to the procedure set by the Company.
2) Upon completion of the application for termination pursuant to Paragraph 1, the Company shall immediately terminate the service use agreement for the corresponding member.
3) The handling of the member's personal information and posts following the termination of the Use Agreement shall comply with the relevant provisions of the Privacy Policy and these Terms and Conditions.
4) Restriction of Use by the Company: If a member engages in any of the acts falling under the following subparagraphs, the Company may suspend the use of the service or restrict all or part of the service after prior notification and setting a reasonable period:
  A. Violating the member's obligations stipulated in Article 9.
  B. Obstructing the Company's service provision or hindering the stable operation of the service.
  C. Infringing the intellectual property rights of others or committing acts contrary to the purpose of the TechNet service, such as the unauthorized leakage or distribution of technical data.
  D. Violating the prohibited acts stipulated in these Terms and Conditions, which corresponds to the sanction standards set by the Company.
5) Termination by Company's Authority (Ex Officio Termination): Notwithstanding the use restriction pursuant to Paragraph 4, if a member fails to correct the act or falls under any of the following subparagraphs, the Company may terminate the Use Agreement without prior notice. In this case, the member may be restricted from rejoining:
  A. Concluding the Use Agreement by stealing another person's name or registering false information (corresponding to the subparagraphs of Article 5, Paragraph 4).
  B. Committing acts that constitute a serious violation of the law or are related to criminal activity.
  C. Causing the Company irrecoverable damage due to intention or gross negligence.
6) Notification and Opportunity for Explanation: If the Company takes measures to restrict the service use or terminate the agreement with a member, the member may raise an objection, and if the Company acknowledges the member's objection as legitimate, it shall immediately resume service use. However, in cases where urgent action is required or notification is impossible due to reasons attributable to the member, the action may be processed first, followed by notification.
Article 13: Procedure for Lifting Service Suspension: 1) The site shall notify the relevant member or their representative via email or other means of the reason, date, and duration for any intended suspension of service use. However, if the site deems it necessary to suspend use urgently, it may do so without following the process in the preceding paragraph.
2) A member or their representative notified of service suspension under the preceding paragraph may file an objection to the suspension.
3) The site shall immediately lift the suspension only if it is confirmed that the reason for the suspension has been resolved during the suspension period.

[Chapter 6: Provision of Information and Advertisements]

Article 14: Provision of Information: 1) The Company may provide members with information regarding service usage and various Company events or information services via email or other methods.
2) The Company may request additional personal information from members with their consent for purposes such as service improvement and introducing services to members.
Article 15: Provision of Advertising and Marketing Information: 1) The Company may send advertising information regarding the Company's products, services, and related promotions to the member for the purposes in the following subparagraphs. However, when sending advertising information, the Company shall comply with relevant laws and regulations, such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and shall obtain the member's explicit prior consent to receive it:
  A. Information on new products and services provided by the Company
  B. Information on events, promotions, and various benefits
  C. Provision of other marketing information helpful for the member's use of the service
2) The Company may send advertising information to the member through the following mediums and methods:
  A. Electronic mail (E-mail)
  B. Text message service (SMS/LMS/MMS/Kakao Alimtalk)
3) Withdrawal of Consent and Refusal to Receive: The member may withdraw their consent to receive advertising information pursuant to Paragraph 1 at any time, and the Company shall immediately process the withdrawal or refusal request from the member.
4) Indication of Advertising Information: The advertising information sent by the Company shall clearly state the following matters so that the member can easily indicate their intention to refuse receipt:
  A. Name of the sender
  B. Method of withdrawing consent and contact information for refusing receipt, or a simple means of refusing receipt (e.g., unsubscribe link at the bottom of the email)
  C. Phrase clearly indicating that it is advertising information
5) Exceptions: Notwithstanding Paragraph 1, the Company may send the information listed in the following subparagraphs, for which consent to receive advertising information is not required by law, without the member's consent:
  A. Information essential for service use, such as confirmation of the member's transaction details or withdrawal of consent
  B. Important information related to service use, such as replies to customer inquiries

[Chapter 7: General Provisions]

Article 16: Disclaimer: 1) The Site shall be exempt from liability for failure to provide services due to force majeure events such as natural disasters or similar unforeseeable circumstances.
2) The Site shall not be liable for any service disruptions caused by the user's fault.
3) The Site shall not be liable for any loss of profits expected by the user through the use of the service. However, the Site may compensate for direct damages caused by its intentional acts or gross negligence within the scope prescribed by relevant laws and regulations.
4) The Site shall not be liable for the reliability, accuracy, or other content of information, materials, or facts posted by users on the Service.
5) The Site shall not be liable for damages incurred by the user in connection with the use of the service if such damages result from the user's intentional acts or gross negligence.
Article 17: Notices to Members: 1) When the Site notifies a Member, it may do so via the email address submitted by the Member to the Site upon applying for service use.
2) For notices to an unspecified number of members, the Site may substitute individual notice by posting the notice on the Site bulletin board for at least one week.
Article 18: Jurisdiction and Governing Law: The court of competent jurisdiction for any litigation arising from disputes between the Site and users related to service use shall be a court of the Republic of Korea having jurisdiction under the Civil Procedure Act, and the governing law shall be domestic law.
(Supplementary Provisions): These Terms shall take effect on December 1, 2025.