Terms of Use
TmaxTibero Terms of Use
Chapter 1 General Provisions
Article 1 Purpose
These Terms and Conditions aim to define the rights, obligations, and responsibilities of the site and users regarding the use of internet-related services (hereinafter referred to as the 'Service') provided by TmaxTibero Co., Ltd.
Article 2 (Definitions)
The definitions of terms used in these Terms are as follows.
1) 'Site' refers to the virtual business space established by the Company using computer and other information and communications equipment to enable the transaction of goods or services for the purpose of providing goods or services to users, or the website operated by the Company listed below.
- TmaxTibero Official Website: http://www.tmaxtibero.com
- TmaxTibero Technical Documentation Site: https://docs.tibero.com
- TmaxTibero Technical support & Insights knowledge: https://support.tibero.com
- TmaxTibero e-learning Site: https://learn.tibero.com
- TmaxTibero Blog: https://tibero.blog
2) 'User' refers to any individual who accesses the site and uses the services provided by the site (customer inquiries, training applications, technical documentation, insights, blog, newsletter subscriptions) in accordance with these Terms.
3) "Service" means all tangible or intangible acts or deliverables (including information provision, content usage, applications, inquiry processing, etc.) provided by the Company to Users through the site described in Paragraph 1.
Article 3 Effectiveness and Amendment of Terms
1) These Terms take effect when a user intending to use the site agrees to their contents and utilizes the services provided by the site (inquiries, applications, etc.).
2) The Company may amend these Terms within the scope that does not violate relevant laws and regulations, such as the "Act on the Regulation of Terms and Conditions" and the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
3) When the Company amends the Terms, it shall notify users by posting the effective date, reasons for amendment, and details of the changes on the initial service screen or linked screen of the Site, alongside the current Terms, from 7 days prior to the effective date until the day before the effective date.
4) If the Company notifies the amended Terms in accordance with Paragraph 3 and clearly states that the User's failure to express objection within 7 or 30 days from the notification date shall be deemed consent to the amended Terms, and the User does not express objection, the User shall be deemed to have consented to the amended Terms.
5) If a user does not agree to the amended terms, they may discontinue using the service. The amended terms shall take effect in the same manner as described in Paragraph 1.
6) If a user does not agree to the amended terms, they may discontinue use of the relevant service. The method for discontinuing service use and requesting deletion of personal information/withdrawal of consent follows the procedure for exercising the rights of the data subject specified in the [Privacy Policy].
Article 4 : Supplementary Rules
Matters not specified in these Terms shall be governed by relevant laws and regulations.
Chapter 2: Service Usage
Article 5 Formation of Service Use Agreement
1) An application for use of an individual service on the Site shall be established when the user agrees to the terms and conditions and completes the application by providing the necessary information in the form prescribed by the Company.
2) The application is deemed accepted when the Company receives and confirms the application details. The Company provides services to the user based on the application details, including responding to inquiries, providing materials (such as brochures), registering for training, and offering technical documents, insights, blogs, and newsletter subscriptions.
3) The Company may withhold or reject service applications falling under any of the following items. Even after acceptance, the Company may restrict service use or cancel the application if any of the following reasons are confirmed:
l When applying using another person's name or providing false information
l When the application contains false information, errors, or omissions
l When the application is made with the intent to undermine public order or morals, or for illegal purposes
l When the application violates other usage conditions set by the company or is deemed to significantly hinder service provision
Article 6 Purpose and Use of Personal Information Collection
1) The Company collects and processes the minimum necessary personal information in accordance with relevant laws and regulations for the purpose of providing services, including receiving service usage applications, responding to inquiries, processing training applications, and providing newsletters.
2) All details, including specific items of personal information collected, the purpose of collection and use, and the retention and use period, shall follow the company's separately announced Privacy Policy.
3) You may review the contents of the Privacy Policy at any time during service use via the website [https://www.tmaxtibero.com/].
4) The Company will not use personal information for purposes other than those specified or provide it to external parties without consent as required by law.
Article 7 : Service Use and Restrictions
1) Users may use the site's services by agreeing to these Terms and completing the application for individual service use. For services subject to separate terms of use, such as TechNet, those terms shall take precedence over these Terms.
2) Use of the site's services is available 24 hours a day, 365 days a year, in principle, unless there are special operational or technical impediments.
3) The Site may temporarily suspend service provision due to reasons such as regular inspections, maintenance, replacement, malfunction, or communication disruption of information and communication systems.
4) In the event of a service interruption under Paragraph 3, the Site shall notify users via announcements or individual contact. However, this shall not apply if prior notice is impossible due to reasons beyond the Site's control.
5) Services provided by the site are fundamentally free of charge. However, for information explicitly designated as paid, the fees specified for that information must be paid to use it.
6) Copyright and other intellectual property rights for works provided by the site belong to the site.
7) Users shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes, or allow third parties to use, any information obtained through the use of the site without the site's prior consent.
8) The site shall not be liable for any damages incurred by users in connection with the use of free services, unless such damages result from the company's intentional misconduct or gross negligence.
9) Users who apply for service using another person's information (email) will have their service use permanently restricted and may be subject to punishment under relevant laws and regulations.
Chapter 3: Responsibilities and Rights
Article 8 Obligations of the Site
1) The Site shall enable the User to use the Service on the date the User's application for service use is established or within the period previously announced.
2) The Site shall have the obligation to provide the service continuously and stably in accordance with the provisions of these Terms.
3) The Site shall handle opinions or complaints raised by the User through the prescribed procedures appropriately. If processing requires a certain period of time, the Site must inform the User of the reason and the processing schedule.
4) The Site shall have the obligation to protect the user's personal information in accordance with the 「Personal Information Protection Act」 and related laws and regulations. Detailed matters concerning the collection, use, provision, and security of personal information shall be governed by the Privacy Policy.
Article 9 : User Obligations
1) The user must ensure that the information provided when applying for the service (name, email, phone number, etc.) is true and accurate, and must immediately notify the company or modify the information if it changes.
2) Users shall comply with the matters stipulated in these Terms and Conditions and relevant laws and regulations.
3) Users shall not engage in any of the following acts:
a) Registering false information during application or modification, or misappropriating another person's information
b) Unauthorized alteration of information posted on the site
c) Interfering with the stable operation of the service by transmitting or posting information other than that specified by the site (e.g., computer programs, malicious code)
d) Infringing upon the intellectual property rights, such as copyrights, of the Site or other third parties
e) Damaging the reputation of the site or other third parties, or interfering with their business
f) Publicly disclosing or posting obscene or violent messages, images, audio, or other information contrary to public morals
4) Users shall be liable for all legal issues and damages arising from providing false information in violation of Paragraph 1 or from prohibited acts under each item of Paragraph 3.
Chapter 4 User Postings and Copyright]
Article 10 User Postings
a) The Site may delete or refuse to register any content (hereinafter referred to as 'Posted Content') such as inquiries, opinions, or reviews created by a User during the use of the Service without prior notice if such content falls under any of the following items:
l If the content includes another person's personal information or damages another person's reputation
l Content that violates public order or good morals
l Content deemed to be associated with criminal acts or judged to violate relevant laws and regulations
l Content intended for advertising, promotion, commercial purposes, or political purposes
l Content unrelated to the purpose of the service, such as technical inquiries
l Content that violates other terms of use established by the company
Article 11 : Copyright of Posted Content
1) The copyright and all rights and responsibilities for posts created by users belong to the respective users.
2) The user grants the company a license to use the post for the purposes listed below during the term of the service agreement, including for non-commercial purposes.
a) For the purpose of site operation, service improvement, and service quality enhancement
b) To respond to inquiries or technical content
3) The Company may use the relevant postings in a form that does not allow personal identification (anonymized) for non-commercial research and technical asset utilization purposes for an unlimited period without the user's consent in the following cases:
a) When utilizing technical support records, problem-solving procedures, error analysis details, etc., for the purpose of building a Knowledge Base (KB)
b) When ued for research purposes to conduct statistical analysis and improve service quality
4) The Company shall exercise due care to avoid infringing on the user's rights even when utilizing posts anonymized pursuant to Paragraph 3.
5) Users shall not reproduce, transmit, publish, distribute, or use for commercial purposes any information (including content and posts) obtained from the site, nor allow third parties to use such information, without the Company's prior consent.
Chapter 5 Termination and Suspension of Service Use Agreement
Article 12 Termination and Suspension of Service Use Agreement
1) User Suspension: If a user wishes to withdraw consent for service use and suspend service use, they must request deletion of personal information and withdrawal of consent to receive communications according to the procedures specified in the Personal Information Processing Policy.
2) The Company shall process the User's request under Paragraph 1 immediately upon receipt, in accordance with relevant laws and regulations and the Privacy Policy.
3) Company's Restriction of Use: The Company may restrict or permanently suspend the user's service use after prior notice and setting a reasonable period if the user commits any of the following acts.
a) Violation of prohibited acts stipulated in Article 9 (User Obligations)
b) When applying for service use by misappropriating another person's information
c) When the user acts contrary to public order and morals or engages in criminal activities
d) When hindering sound use, such as harming the provision of the site's services
e) Other violations of relevant laws or the site's usage terms
4) Notwithstanding Paragraph 3, the Company may suspend or restrict service use without prior notice if it determines that the violation is serious and requires urgent action. In such cases, the Company shall provide subsequent notice within 24 hours.
Article 13 (Procedure for Lifting Suspension of Service Use)
1) When the Site intends to restrict service use pursuant to Article 12, Paragraph 3, it shall notify the relevant user by specifying the reason, time, and duration of the restriction using the contact information (email, text message, etc.) provided by the user.
2) A user notified of service restriction under Paragraph 1 may file an objection to the restriction. The Site shall immediately lift the restriction if the user's objection is deemed justified.
3) The Site shall immediately lift the restriction only if it is confirmed that the reason for the restriction has been resolved during the restriction period.
Article 14 : Provision of Information
1) The Company may provide users with information regarding their use of the Service and the Company's various events or information services via methods such as the email address provided by the user.
2) The Company may collect personal information or request additional information with the user's consent for purposes such as service improvement and introducing services to users. In such cases, it shall be processed in accordance with the 「Personal Information Protection Act」 and the Personal Information Processing Policy.
Article 15 : Provision of Advertising and Marketing Information
1) The Company may send advertising information about its products, services, and related promotions to users for the purposes listed below. However, when sending advertising information, the Company shall comply with relevant laws and regulations, such as the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.", and shall obtain the user's explicit prior consent to receive such communications.
a) Information guidance on new products and services provided by the Company
b) Information on events, promotions, and various benefits
c) Provision of other marketing information helpful for the user's service usage
2) The Company may send advertising information to users via the following media and methods.
a) Electronic mail (E-mail)
b) Text message services (SMS/LMS/MMS/Kakao Talk notifications)
3) Users may withdraw their consent to receive advertising information under Paragraph 1 at any time, and the Company shall immediately process such withdrawal or refusal requests.
4) Marking of Advertising Information Advertising information transmitted by the Company shall clearly state the following items to enable users to easily express their refusal to receive such information.
a) Name of the sender
b) Method for withdrawing consent and contact information for opting out, or a simple means to opt out (e.g., an opt-out link at the bottom of an email)
c) A statement indicating that the message is advertising information
5) Exceptions Notwithstanding Paragraph 1, the Company may transmit the following information without the user's consent, as required by law:
a) Information essential for service use, such as confirming user transaction details or withdrawing consent
b) Important information related to service use, such as replies to customer inquiries
Chapter 7 General Provisions
Article 16 : Disclaimer
1) The Site shall be exempt from liability for service provision in cases where it is unable to provide services due to force majeure, natural disasters, or similar unavoidable circumstances.
2) The Site shall not be liable for any service disruptions caused by the user's fault.
3) The Site shall not be liable for any loss of profits expected by the user through the use of the service. However, the Site may compensate for direct damages caused by its intentional acts or gross negligence within the scope prescribed by relevant laws and regulations.
4) The Site shall not be liable for the reliability, accuracy, or other content of any information, materials, or facts posted by users on the Service.
5) The Site shall not be liable for damages incurred by the user in connection with the use of the service if such damages result from the user's intentional acts or gross negligence.
Article 17 Notification to Users
1) When the Site provides individual notice to a User, it may do so via the email address submitted by the User to the Site upon applying for service use.
2) For notices to unspecified multiple users, the Site may substitute individual notice by posting on the Site bulletin board for at least one week.
Article 18 Jurisdiction and Governing Law
The court with jurisdiction over lawsuits arising from disputes between the Site and users related to service use shall be a court of the Republic of Korea having jurisdiction under the Civil Procedure Act, and the governing law shall be domestic law.
These Terms shall take effect on Febrary 20, 2026.